Safqqa's Hassle-Free Returns: We understand that sometimes things don't work out as planned. That's why we strive to make returning your Safqqa purchases as simple and smooth as possible. Here's the lowdown:
We believe in making returns a breeze, so if you have any questions, just shoot! Our friendly customer service team is always happy to help.
Safqqa Returns: Ensuring Quality and Fairness
We want you to love your Safqqa purchases, but sometimes things don't work out. To maintain fair practices and product quality, we have a few things to cover regarding returns:
Quality Check: When a return arrives, our team carefully inspects it to ensure it meets our return criteria (explained below). If it doesn't, we might need to send it back.
Refunds and Ineligible Returns: If your product isn't eligible for return or doesn't meet the criteria, unfortunately, we won't be able to issue a refund. We'll gladly clarify why and resend the product to you.
Delivery Attempts: If your return request is declined, we'll try delivering the product back twice through our trusted courier partners. If both attempts fail, we'll hold it for 3 business days at our hub.
Reclaiming Your Product: Within those 3 days, you can contact our friendly customer support for another delivery attempt. If we don't hear from you, we'll keep the product for 30 days. Reclaiming it after that will incur a AED/SAR 100 return fee.
Beyond 30 Days: After 30 days, unclaimed returns will be liquidated, and unfortunately, you won't be able to request them again. Please note that Safqqa won't be responsible for unclaimed products, and compensation won't be offered.
We believe these terms ensure quality, fairness, and a smooth return process for everyone. Remember, our customer support team is always happy to answer any questions you might have!
Returning Due to Change of Heart or Seller Preferences:
Please note that if you choose to return a product for reasons like changing your mind, not liking it, or due to the seller's return policy, a shipping fee will apply.
Safqqa Marketplace and Seller Policies:
Safqqa is a bustling marketplace where you can discover a wide range of products from different sellers. While some sellers fulfill and ship directly from their own inventory (Marketplace Sellers or 3rd Party Sellers), others rely on Safqqa's trusted fulfillment and shipping network.
For orders placed with Marketplace Sellers, your return will be sent back to them directly instead of Safqqa. These sellers often have their own return policies, which may be similar to or slightly different from Safqqa's standard policy.
Finding the Right Return Policy:
To ensure a smooth return experience, make sure to review the seller's specific return policy before placing your order. You can usually find this information on the product page or within the seller's dedicated "Returns and Refunds" section.
If the seller's return policy isn't readily available, Safqqa's Standard Return Policy will apply by default. However, we always recommend checking for seller-specific information to avoid any unexpected shipping fees or processing delays.
Remember:
Safqqa is dedicated to offering a seamless shopping experience. If you have any questions about returns or seller policies, feel free to reach out to our friendly customer support team!
Navigating returns can be tricky, but Safqqa's here to make it as smooth as possible! Here's a breakdown of our return policies for different categories:
Electronics, Laptops, and Mobiles:
Fashion, Jewelry, Watches, and Accessories:
Home, Kitchen, Sports & Outdoor:
Toys & Video Games:
Stationery & Office Supplies:
Non-Returnable Products:
Remember: if you have any questions, our friendly customer support team is always happy to help!
We hope this makes your Safqqa returns a breeze!
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