0Frequently Asked Questions
Everything you need to know about product condition, inspection, included accessories, payment, delivery and returns at Safqqa.
What does Open Box mean?
It is a product whose package was opened or that was returned without a fundamental defect. Its condition and core functions are inspected before it is offered for sale.
Are Open Box products used?
Not necessarily. Some were never used, while others were tried or returned. The condition of each item is stated on its product page.
Why are Safqqa prices lower than the market?
We specialize in open-box, returned and surplus products, allowing us to offer original products for less. Sometimes the only difference is the packaging condition.
Are the products authentic?
Yes. Safqqa products are authentic, sourced from trusted suppliers and ecommerce platforms, and inspected before listing.
How can I check a product’s condition before buying?
The product condition and any known notes are stated on its page. Please review the description and images carefully before ordering.
Will I receive the exact product shown in the images?
Images explain the product’s design and specifications. The actual item condition and item-specific notes are stated in the product description.
Are products inspected?
Yes. Products are inspected for their condition and core functions before listing, according to the nature of each product.
Does the product include all accessories?
Included accessories differ by product and are stated in the description. Please review it before ordering.
Is there a warranty?
Warranty type and duration vary by product and are stated on the product page or invoice. Contact us before buying if no warranty is specified.
Can I return a product?
Most products can be returned within 30 days of delivery, subject to the return policy and preservation of the product and its included accessories.
Can I exchange a product?
An exchange is possible when another unit is available. Because many open-box products have limited quantities, a refund may be provided instead if stock has sold out.
Can I inspect the shipment before accepting it from the courier?
Opening a shipment at delivery depends on the courier’s policy. After delivery, you can inspect it and request a return under Safqqa’s policy.
What should I do if an item arrives damaged or different from my order?
Contact customer service immediately with your order number and photos or video showing the issue. The team will review the case and assist you.
Which payment methods are available?
You can pay cash on delivery or use the electronic payment methods shown during checkout.
Is installment payment available?
When installments are available for an order, the eligible providers and options appear during payment.
How much does shipping cost?
Shipping is calculated automatically according to the governorate and the order’s size and weight, and is shown before you confirm the purchase.
When will my order arrive?
Delivery time varies by governorate and courier. You can follow the tracking number or contact customer service.
How can I track my order?
After the order is prepared and shipped, you receive a tracking number that you can use to follow the shipment or contact us.
Can I change or cancel an order?
You can request a change or cancellation before the order is handed to the courier. Changes may not be possible after shipping.
Why is only one unit available for some products?
Open-box and returned products arrive in different quantities and conditions, so some products may have only one available unit.
Is a product guaranteed when it is added to my cart?
Adding a product to the cart does not reserve it. The unit is reserved after the order is completed successfully.
Will I receive an invoice?
Yes. An invoice is issued showing the products, prices and purchase details.
Do you sell wholesale?
Yes. Wholesale opportunities are available for selected products and quantities. Contact the wholesale team for current stock and offers.
